Frequently asked questions
How can I pay for my order?
Payments on our website are processed via Przelewy24.
All transactions are secured with SSL encryption to ensure maximum safety. Customers can also choose to pay using PayPo (buy now, pay later).
The preferred payment method can be selected at checkout.
What should I do if I experience issues during payment?
Please place a separate order or contact our customer service team at hello@peniche.store, who will provide instructions on how to transfer the payment directly to our bank account.
How can I receive an invoice?
During the checkout process, please provide your company name and VAT ID (NIP) if you wish to receive an invoice.
Can I modify or cancel my order?
If your order hasn’t been shipped yet — which you will be notified about via email — it’s possible to modify or fully cancel it. Our customer service team will do their best to assist you with any changes to an existing order.
What are the shipping fees?
All orders within Poland are shipped via DPD courier or InPost parcel lockers. Delivery time within Poland is estimated at 1–5 business days.
Shipping costs (Poland):
- 16 PLN
- 15 PLN
International orders are shipped via DPD courier service. Delivery time ranges from 2–7 business days, depending on the destination.
International shipping costs:
- from 45 PLN
Taxes and customs
Please note that orders shipped outside the EU may be subject to customs duties and taxes imposed by the destination country's customs authorities.
Can I track my order?
The tracking number is included in the email confirming that your order has been shipped.
Is it possible to exchange an order?
To request an exchange, you’ll first need to return the original product within 14 days of receiving your package, and then place a new order for the desired item directly on our website.
How can I return a product?
All orders within Poland are shipped via DPD courier or InPost parcel lockers. Delivery time within Poland is estimated at 1–5 business days.
Shipping costs (Poland):
- 16 PLN
- 15 PLN
International orders are shipped via DPD courier service. Delivery time ranges from 2–7 business days, depending on the destination.
International shipping costs:
- from 45 PLN
Taxes and customs
Please note that orders shipped outside the EU may be subject to customs duties and taxes imposed by the destination country's customs authorities.
When will I receive my refund for returned items?
The refund will be issued to the customer's within 14 days of receiving the returned item. We do our best to process all refunds as quickly as possible.
Are there any return restrictions?
Products made to custom order cannot be returned. All other items must be returned in their original, unused condition and packaging.