Terms & Conditions
Terms and Conditions of the Online Store www.peniche.store (hereinafter referred to as "Store").
1. GENERAL PROVISIONS
1.1. The Online Store available at www.peniche.store is operated by PENICHE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Gdynia; the office address and mailing address: Al. Zwycięstwa 241/13, 81-521 Gdynia; VAT ID (NIP): 5862389895, KRS: 0001022797, email: hello@peniche.store.
1.2. These Terms and Conditions are directed at both consumers and business entities using the Online Store, unless a specific provision states otherwise, and is intended solely for consumers or solely for business entities.
1.3. TheHere is the full translation of the terms for your online store:
1.4. Definitions:
1.4.1. WORKING DAY – Any day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM – An online form available in the Online Store that enables account creation.
1.4.3. ORDER FORM – An Electronic Service, an interactive form available in the Online Store that enables placing an Order, particularly by adding Products to the electronic cart and defining the terms of the Sale Agreement, including the delivery and payment methods.
1.4.4. CLIENT– (1) an individual with full legal capacity; in cases provided for by generally applicable laws, also an individual with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which by law has legal capacity; who has entered or intends to enter into a Sale Agreement with the Seller.
1.4.5. CIVIL CODE – the Civil Code Act of April 23, 1964 (Dz.U. 1964 nr16, poz.93 as amended).
1.4.6. ACCOUNT – an Electronic Service, a collection of resources in the Provider's teleinformation system, marked with an individual name (login) and password provided by the User, where data provided by the User and information about Orders placed by them in the Online Store are stored.
1.4.7. NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Provider via email, enabling all Users who use it to receive automated periodic content of subsequent editions of the newsletter containing information about Products, new products, and promotions in the Online Store.
1.4.8. PRODUCT – a tangible item available in the Online Store, subject to the Sale Agreement between the Client and the Seller.
1.4.9. TERMS AND CONDITIONS – these Online Store Terms and Conditions.
1.4.10. ONLINE STORE – the provider's online store available at www.peniche.store.
1.4.11. SELLER; PROVIDER – PENICHE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ based in Gdynia; office and mailing address: Al. Zwycięstwa 241/13, 81-521 Gdynia; VAT ID (NIP): 5862389895, KRS: 0001022797, email: hello@peniche.store.
1.4.12. SALE AGREEMENT – a sale agreement for a Product concluded between the Client and the Seller through the Online Store.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Provider to the User via the Online Store.
1.4.14. USER – (1) an individual with full legal capacity, or in cases provided by applicable law, an individual with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity, using or intending to use the Electronic Service.
1.4.15. CONSUMER RIGHTS ACT – the Act of May 30, 2014, on consumer rights (Dz.U. 2014 poz. 827 as amended).
1.4.16. ORDER – a Client’s declaration of will, submitted via the Order Form and aimed directly at concluding a Product Sale Agreement with the Seller.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Order Form and Newsletter.
2.1.1. Order Form – using the Order Form begins when the Client adds the first Product to the electronic cart in the Online Store. The Order is submitted after the Client completes two consecutive steps – (1) filling out the Order Form and (2) clicking the "Confirm Purchase" button on the Online Store website – up to this point, it is possible to modify the entered data independently (follow the prompts and information on the Online Store’s website). The Order Form requires the following Client details: name and surname/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and details regarding the Sale Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), payment method. For Clients who are not consumers, providing the company name and VAT ID number is also required.
2.1.1.2.The Electronic Service Order Form is provided free of charge, is of a one-time nature, and is terminated upon Order placement or earlier termination of placing an Order via the Order Form by the User.
2.1.2. Newsletter – the Newsletter is used by entering an email address in the “Newsletter” section on the Online Store website, to which subsequent editions of the Newsletter are to be sent, and clicking the "Subscribe" button. Users can also sign up for the Newsletter by selecting the appropriate checkbox during the Order process – upon placing an Order, the User is signed up for the Newsletter.
2.1.2.1. The Electronic Service Newsletter is provided free of charge for an indefinite period. The User may unsubscribe from the Newsletter at any time and without giving reasons, by submitting a relevant request to the Provider, in particular via email to hello@peniche.store or in writing to the address: Al. Zwycięstwa 241/13, 81-521 Gdynia.
2.2. The technical requirements necessary for cooperation with the Provider’s teleinformation system include: (1) a computer, laptop, or other multimedia device with Internet access; (2) access to email; (3) an internet browser: Mozilla Firefox 17.0 or higher, Internet Explorer 10.0 or higher, Opera 12.0 or higher, Google Chrome 23.0 or higher, Safari 5.0 or higher, Microsoft Edge 25.10586.0.0 or higher; (4) recommended minimum screen resolution: 1024×768; (5) enabling Cookies and Javascript in the browser.
2.3. The User is required to use the Online Store lawfully, respecting the personal rights and intellectual property of the Provider and third parties. The User is obligated to provide factual information. Users are prohibited from submitting illegal content.
2.4. Complaint procedure regarding Electronic Services:
2.4.1. Complaints related to the provision of Electronic Services by the Provider, and other complaints related to the functioning of the Online Store (excluding Product complaints, as specified in item 6 of the Terms), may be submitted by the User in writing to the address: Al. Zwycięstwa 241/13, 81-521 Gdynia, or via email to hello@peniche.store.
2.4.2. It is recommended that the User includes the following information in the complaint: (1) the details and circumstances of the complaint, in particular, the type and date of occurrence of the irregularity; (2) the User's request; and (3) contact details of the complainant – this facilitates and accelerates the complaint processing by the Provider. The requirements stated above are merely recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
2.4.3. The Provider will address complaints promptly, no later than within 14 calendar days from the date of submission.
3. CONDITIONS FOR CONCLUDING A SALE AGREEMENT
3.1. The conclusion of the Sale Agreement between the Client and the Seller takes place after the Client has placed an Order using the Order Form available in the Online Store in accordance with item 2.1.1 of the Terms and Conditions.
3.2. The Product price shown on the Online Store website is provided in the applicable currency and includes taxes. The Client is informed about the total price, including taxes of the Product being the subject of the Order, as well as any shipping and delivery costs (including transport, delivery, and postal fees) and other costs. When the nature of the subject of the Agreement does not allow the Seller to reasonably calculate these costs in advance, information about the obligation to bear them will be provided in the Online Store in the Product description or when placing the Order.
3.3. The procedure for concluding a Sale Agreement in the Online Store using the Order Form:
3.3.1. The conclusion of the Sale Agreement between the Client and the Seller takes place after the Client has placed an Order in the Online Store in accordance with item of the Terms and Conditions.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. The confirmation of receipt of the Order and its acceptance for execution occurs by sending an appropriate email to the Client’s email address provided during the Order process, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for execution, as well as confirmation of the Sale Agreement. Upon receipt of the above email by the Client, the Sale Agreement between the Client and the Seller is concluded.
3.4. Consolidation, securing, and provision of the content of the concluded Sale Agreement to the Client occurs by (1) making these Terms and Conditions available on the Online Store website and (2) sending the Client an email referred to in item 3.3.2. of the Terms and Conditions. The content of the Sale Agreement is additionally recorded and secured in the Online Store's IT system of the Seller.
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Client with the following payment methods under the Sale Agreement:
4.1.1. Payment by bank transfer to the Seller’s bank account.
4.1.2.Payment via electronic payment methods and a credit card through external payment operators available in the Online Store.
4.2. Payment deadline:
4.2.1. If the Client chooses a payment by bank transfer, the Client is obliged to make the payment within 7 calendar days from the date of concluding the Sale Agreement.
4.2.2. If the Client chooses electronic payments or credit card payments, the Client is obliged to make the payment immediately upon concluding the Sale Agreement.
5. COST, METHODS, AND TIME OF PRODUCT DELIVERY
5.1. The delivery of the Product is available on the territory specified in the Online Store.
5.2. Product delivery to the Client is payable unless the Sale Agreement specifies otherwise. The Product delivery costs (including transport, delivery, and postal fees) are indicated to the Client on the Online Store website in the Product description, as well as when placing the Order.
5.3. The Seller provides the Client with the following Product delivery methods:
5.3.1. Courier delivery.
5.3.2. Postal delivery.
5.3.3. Collection at the parcel locker indicated by the Client.
5.4. The Product delivery deadline to the Client is up to 30 Working Days unless a shorter period is specified in the Product description or during the Order placement. The beginning of the delivery period of the Product to the Client is calculated as follows:
5.4.1. If the Client chooses bank transfer payment – from the date the Seller’s bank account is credited.
5.4.2. If the Client chooses electronic or credit card payments – from the date of concluding the Sale Agreement.
6. PRODUCT COMPLAINTS
6.1. The basis and scope of the Seller's liability towards the Client if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (including Article 556-576 of the Civil Code).
6.2. The Seller is obliged to provide the Client with a Product without defects.
6.3. A complaint can be submitted by the Client, for example:
6.3.1. In writing to the address: Al. Zwycięstwa 241/13, 81-521 Gdynia;
6.3.2. Electronically via email to the following address: hello@peniche.store.
6.4.It is recommended that the Client provides the following information in the complaint description: (1) information and circumstances regarding the subject of the complaint, particularly the type and date of the defect occurrence; (2) Client’s request related to the defect; and (3) contact details of the complainant – this will facilitate and expedite the complaint processing by the Seller. The requirements provided in the previous sentence are merely recommendations and do not affect the effectiveness of complaints submitted without the recommended description.
6.5. The Seller will respond to the Client’s complaint promptly, no later than within 14 calendar days from the date of submission. If the Client who is a consumer has requested a replacement of the item or rectification of the defect or submitted a price reduction statement, specifying the amount by which the price is to be reduced, and the Seller does not respond to this request within 14 calendar days, the request is considered justified.
6.6. The Client exercising the rights under the warranty is obliged to deliver the defective Product to the following address: Al. Zwycięstwa 241/13, 81-521 Gdynia. If the Client is a consumer, the cost of delivery of the Product is covered by the Seller, and if the Client is not a consumer, the delivery costs are borne by the Client.